Privacy Statement

1. Who we are

Loan Fair is an introducer service that connects consumers with licensed finance brokers. We operate the website loanfair.com.au.

In this Privacy Statement, "Loan Fair", "we", "us" and "our" refers to the entity operating this service. Our contact details are provided in section 9 below.

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2. What personal information we collect

When you submit an enquiry through our website, we collect:

— Your name, email address, and phone number
— Your location (state)
— Information about the type of finance you are seeking, including loan type, approximate amount, and timeline
— Your preferences for how you would like to work with a broker
— Any additional information you choose to provide in the enquiry form

When a finance broker applies to join our network, we additionally collect professional information including licence numbers, business details, specialisations, and professional history.

We collect this information directly from you when you complete our online forms.

3. How we use your information

We use the personal information we collect to:

— Match you with a suitable finance broker from our partner network
— Communicate with you about your enquiry
— Improve our matching service over time
— Meet our legal and compliance obligations

We do not use your personal information for direct marketing without your explicit consent.

4. Who we share your information with

When we match you with a broker, we share your enquiry details — including your name, contact information, and loan requirements — with that broker so they can reach out to you directly.

We do not share your information with lenders directly, with third-party marketers, or with any other party without your consent.

We use third-party technology providers to operate our website and store data securely. These providers are bound by confidentiality obligations and may not use your data for their own purposes.

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5. How long we retain your information

We retain your personal information for as long as is necessary to provide our service and meet our legal obligations.

Enquiry data is retained for [X years] from the date of submission. If your loan does not proceed, you may request deletion of your data at any time by contacting us using the details in section 9.

[Retention periods to be confirmed with legal counsel before launch]

6. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

— Access the personal information we hold about you
— Request correction of inaccurate information
— Request deletion of your information (subject to our legal obligations)
— Withdraw consent to processing where consent is the basis for processing

To exercise any of these rights, please contact us using the details in section 9.

7. Cookies and analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. This includes Google Analytics, which collects anonymised usage data.

You can disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

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8. How to make a complaint

If you believe we have not handled your personal information in accordance with this Privacy Statement or the Australian Privacy Principles, please contact us in the first instance using the details in section 9. We will respond to your complaint within [X business days].

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact us

For privacy-related enquiries, requests, or complaints, please contact us at:

Loan Fair
Email: privacy@loanfair.com.au
[Postal address to be added]

We aim to respond to all privacy enquiries within 5 business days.